Kokoro Collective 心集
BECOME · KOKORO COLLECTIVE PTY LTD

BECOME Privacy Policy

Effective date: 1 October 2026

1. About this policy

BECOME is a six-week onboarding app that guides new members through a structured program of weekly themes, a training plan, a personal journal, a handbook and videos. BECOME is built and operated by Kokoro Collective Pty Ltd (ABN 55 693 411 880), referred to in this policy as “Kokoro Collective”, “we”, “us” or “our”.

This policy explains what personal information BECOME collects, why we collect it, how we store and protect it, who we share it with, and the choices you have. It applies to the BECOME app on iOS and Android, including test versions distributed through Apple TestFlight and Google Play testing tracks.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where you use BECOME from outside Australia, we also aim to meet the privacy laws that apply where you live.

By using BECOME, you acknowledge that your information will be handled as described here. If you do not agree, please do not use the app.

2. Information we collect

We collect only what BECOME needs to run the program and keep your progress.

Information you give us

  • Account details: your name and the email address registered with your training provider’s Zen Planner membership account. BECOME is available only to people enrolled in the BECOME program, and you sign in with that email address.
  • Membership details: your training provider exports your membership record from Zen Planner and imports it into BECOME to set up your account. This may include any details held in that record, such as your contact details, date of birth, membership type, status and start date. We do not import payment card or bank account details.
  • Program progress: which weeks, sessions and training plan items you have completed.
  • Journal entries: anything you choose to write in the journal. This may include reflections on how you feel, your energy, stress, injuries or wellbeing. Your training provider’s coaches and administrators can read your journal (see section 4).
  • Photos: photos you choose to take or upload in the app. BECOME asks for camera and photo library access only when you use this feature.
  • Messages to us: anything you send when you contact us for support or feedback.

Information collected automatically

  • Device and app data: device type, operating system version, app version and language settings.
  • Push notification token: if you allow reminders, a device token so we can send them.

BECOME does not currently use analytics or crash reporting tools. If we add them, we will update this policy first.

What we do not collect

BECOME does not collect your precise location, contacts, microphone input, or health data from Apple Health or Health Connect. It does not contain advertising or advertising trackers.

Health information

Journal entries may contain information about your physical or mental health. Under Australian law this is sensitive information. We collect it only with your consent, which you give by choosing to write it. We use it only to show it back to you and never for advertising, profiling or sale.

3. How we use your information

We use your information to:

  • create and manage your account and sign you in;
  • deliver the six-week program and save your progress, training plan and journal;
  • send program reminders, if you turn them on;
  • respond to support requests and feedback;
  • find and fix bugs, crashes and performance problems;
  • understand how the app is used so we can improve it;
  • keep the app secure and prevent misuse;
  • meet our legal obligations.

What we never do

  • We do not sell or rent your personal information.
  • We do not show advertising in BECOME or use your information for advertising.
  • We do not use your journal entries to train artificial intelligence models.
  • We do not use your information to make automated decisions that affect you.

If we want to use your information for a purpose not listed here, we will ask you first.

4. Who we share information with

We share personal information only with the parties below, and only as much as each needs.

  • Your training provider: the school or coaching organisation that enrolled you in BECOME. Its coaches and administrators can see all information in your BECOME account, including your progress, photos and journal entries. Please keep this in mind when you write in the journal.
  • Zen Planner: the membership management system your training provider uses. Your training provider exports your membership details from Zen Planner and imports them into BECOME to set up your account.
  • Service providers who host and run the app for us, under contracts that require them to protect your information and use it only for our purposes:
    • our hosting provider, which stores your BECOME data on encrypted servers in Australia;
    • YouTube (Google), which streams program videos. When you play a video, YouTube may collect information under Google’s own privacy policy;
    • a push notification service, once reminders are switched on.
  • Apple and Google: when you download BECOME or join a test, Apple and Google process information under their own privacy policies.
  • Legal reasons: where required by law, court order or a government authority, or to protect someone’s safety.
  • Business transfer: if Kokoro Collective is sold or merged, your information may transfer to the new owner, who must keep protecting it under this policy.

Storage outside Australia

Your BECOME account data is stored on encrypted servers in Australia. Apple, Google and YouTube may process limited information outside Australia under their own privacy policies.

Test versions (Apple TestFlight and Google Play testing)

If you join a BECOME test, we receive the name and email address you gave us to invite you. Apple TestFlight and Google Play also share test information with us, such as device model, app version, crash reports, session data and any feedback or screenshots you choose to submit. We use this only to fix problems and improve BECOME before release. Test builds may change, and test data may be reset between versions.

5. Security, retention and deletion

How we protect your information

We use encryption in transit (HTTPS/TLS) and at rest, access controls that limit who on our team can see personal data, and secure hosting with reputable providers. No system is completely secure, so we cannot guarantee absolute security. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

How long we keep it

  • Account, progress, photo and journal data: while your account is active. If your account is inactive for 24 months, we will email you and then delete it.
  • Membership details imported from Zen Planner: updated with each import, and deleted with your account.
  • Support messages: up to 2 years after the conversation ends.
  • Test data: deleted or reset when testing ends, unless you carry on into the released app.

We may keep limited records longer where the law requires it.

Deleting your account and data

You can ask us to delete your BECOME account and all associated data at any time:

  1. Email hello@kokorocollective.com.au with the subject “Delete my BECOME account” from the email address on your account; or
  2. Ask your training provider to remove you from the BECOME program, and it will pass the request to us.

We permanently delete your profile, progress, photos and journal entries from our systems within 30 days of your request, and from backups within a further 30 days. Uninstalling the app does not delete your account. Deleting your BECOME account does not delete your Zen Planner record; contact your training provider about that.

6. Your rights and choices

You can ask us to:

  • give you a copy of the personal information we hold about you;
  • correct information that is wrong, out of date or incomplete;
  • delete your account and data (see section 5);
  • stop sending you reminders or emails.

You can also turn off notifications in your device settings at any time. We respond to requests within 30 days and do not charge for them. We may need to confirm your identity first. You can use BECOME under a pseudonym where practical, but we need a working email address to run your account.

Children

BECOME is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it.

Changes to this policy

We may update this policy as BECOME changes or the law changes. The effective date at the top shows the latest version. If we make a significant change, we will tell you in the app or by email before it takes effect.

7. Contact and complaints

For privacy questions, requests or complaints, contact:

Privacy Officer, Kokoro Collective Pty Ltd
Email: hello@kokorocollective.com.au
Website: kokorocollective.com.au

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.